At Levyza, we work to provide high-quality products and a safe, transparent shopping experience. As part of our international operation, some products may be shipped directly from distribution centres or suppliers located outside the customer's country.
1. Order Processing
After payment has been successfully confirmed, your order will enter our processing and preparation stage.
Processing times may vary depending on the product, stock availability, and the fulfilment centre responsible for shipping.
If a specific processing time is displayed on the product page or during checkout, that timeframe should be considered the applicable estimate for that order.
2. Delivery Times
Delivery times vary depending on the destination country, region, carrier, product availability, and shipping method selected.
An estimated delivery timeframe will be displayed during the checkout process whenever available.
Delivery times are estimates and may be affected by circumstances outside Levyza's control, including customs inspections, weather conditions, public holidays, strikes, carrier delays, or other logistical disruptions.
3. Order Tracking
When available, a tracking number will be sent to the email address provided at checkout once the order has been dispatched.
Please note that tracking information may take several days to become available or update after dispatch.
4. International Orders and Customs
For certain international orders, customs duties, import taxes, VAT, handling fees, or other charges may apply depending on the destination country and the applicable rules.
Where applicable, such charges will be the responsibility of the customer unless otherwise stated at checkout.
Levyza does not control customs authorities, their decisions, or the time required for customs clearance.
5. Incorrect or Incomplete Address
Customers are responsible for providing accurate and complete delivery information.
If an order cannot be delivered because of an incorrect or incomplete address provided by the customer, additional shipping arrangements or costs may apply, subject to applicable consumer law.
6. Delayed or Missing Orders
If your order has not arrived within the estimated delivery timeframe, please contact our customer support team so that we can investigate the shipment and assist you.
An order will not automatically be considered lost simply because tracking information has not been updated for a few days.
Example
If a product has an estimated delivery time of 10–25 business days, delivery may occur at any point within that estimated timeframe. Additional delays may occur due to international logistics or circumstances outside Levyza's reasonable control.
The delivery information presented at checkout should always be reviewed before completing your purchase.