At Levyza, we aim to provide high-quality products and a transparent shopping experience. If you need to cancel an order, return a product, or request a refund, our customer support team will assist you.
1. Right of Withdrawal
Customers located in the European Union may have a statutory right to withdraw from an online purchase within the applicable legal withdrawal period, subject to the conditions and exceptions established by applicable consumer protection laws.
Where the right of withdrawal applies, customers may generally cancel their purchase without providing a reason within the applicable withdrawal period.
Nothing in this policy is intended to limit or exclude any mandatory consumer rights applicable in the customer's country.
2. How to Request a Return
To request a return, please contact our customer support team and provide:
- Order number;
- Name used when placing the order;
- Product you wish to return;
- Reason for the request, where relevant;
- Photos or videos, when reasonably required to identify a product issue.
Our team will provide the appropriate return instructions.
3. Faulty, Damaged or Incorrect Products
If your product arrives damaged, defective, faulty, or different from the product you ordered, please contact Levyza as soon as possible.
We will assess the situation and provide an appropriate solution in accordance with applicable consumer protection laws.
4. Refunds
Once a refund has been approved, it will generally be issued using the original payment method, unless otherwise agreed or required by applicable law.
The time required for the refund to appear in your account may vary depending on your bank, card issuer, payment provider, or financial institution.
5. Damaged or Incorrect Items
If you receive a damaged or incorrect product, we recommend contacting Levyza and providing clear photos or videos of the product and packaging.
This information can help us investigate the issue and resolve it more efficiently.
Example
If an eligible customer decides to exercise their statutory right of withdrawal within the applicable legal period, they can contact Levyza to begin the return and refund process in accordance with applicable law.